Today’s guests are looking for much more than a location or bed when they travel. They are searching for unique, emotional experiences that turn their visit into much more than just a stay in a room.
These experiences are engrained in the details they encounter during their stay.
“ The Virtual Concierge can answer up to 80% of routine questions.
By providing a responsive, efficient experience for guests, the Virtual Concierge will improve guest satisfaction, loyalty and strengthen the connection to your brand.
The Virtual Concierge compliments the great services the hotel already has and brings guests attention to all of the opportunities available to them during their stay.
BENEFITS FOR THE GUEST
BENEFITS FOR THE HOTEL
ANYTIME | ANYWHERE
The mobile phone is the one thing that most guests carry with them no matter where they are. And with it, they will also carry the Virtual Concierge.
Guests can access information, make in-room purchases or reserve a restaurant or SPA treatment using your own mobile phone. It also works with Voice activated devices such as Amazon Echo or Google Nest to deliver a truly stand-out service to your guests.
The Virtual Concierge works with popular hotel PMS systems, so guests can also securely access reservation information, make requests and perform pre check-in functions that help them avoid queues when they arrive.
“ The average online attention span is a mere eight seconds and you have to be available to engage in that time
IN ROOM DEVICES
Guests want hospitality experiences that are memorable and tailored to their needs.
With a guest room device such as the Amazon Echo Show or the Alexa Nest, the Virtual Concierge helps to deliver those immersive experiences as well as simplifying tasks like ordering room service, finding information and even checking out.
GAIN VALUABLE INSIGHTS
Every interaction with the Virtual Concierge gathers valuable data. When you really know what your customer wants, you can easily meet their needs and exceed their expectations.
The Virtual Concierge provides value Insights that offers better trend predictions based on guest behaviour. Real time statistics helps the business understand what guests are asking for, or what services they are looking for, even If they are not on offer.
INCREASE REVIEW VOLUME
BOOST POSITIVE RANKING ON TRIPADVISOR
IDENTIFY THE SERVICES IN MOST DEMAND
staff work smarter
The Virtual Concierge takes care of the respective tasks and information enquires, while sending service requests directly to the right team.
This ensures a responsive service at all times that enables your staff to work smarter and focus on the guest interactions that matter most.
“ Poor service is one of the top complaints when writing a negative review about a hotel.
Interested? Want to know more?
Find out about all the benefits a Virtual Concierge can bring to your business.
Schedule a demo and one of our experts will guide you through all the features of the Virtual Concierge