As COVID-19 continues to heavily impact the hotel industry, hotels must look at how they can prepare for Hospitality 2.0. We have already seen what’s this new era is about and how it is changing the way hotels communicate and interact with their clients.
In most countries’ restrictions will be gradually lifted and most customers will have doubts about aspects such as too much contact with hotel staff and other patrons.
Mobile technology is already important for any kind of business or industry. However, in this new revolution, it can be exploited to impact even more on the hospitality sector and its customer satisfaction.
But how to use mobile technology? How can it improve business performance and customer satisfaction? Hotels must focus its strategy to con their customers and safety. However, not only that, its staff members can benefit from this new technology.
For all this, our Virtual Concierge solution is the perfect ally for any kind of hotel, using mobile technology it automatizes many tasks by providing a digital unique digital experience for the guests.
Check how guests can interact with Virtual Concierge by only using their mobile phones:
Cleaning has become an extremely important part for guests and hotels post-COVID-19. This is now at the forefront of the guests’ and staff’s minds, and that is before you even consider the need to comply with hygiene regulations. Hotels have had to review their cleaning and sanitisation processes and procedures. Making this information available to the guests will help restore trust and making them feel safe and secure. Our virtual concierge solution can show this information to the guest, so they can check the last room clean or even schedule a new one themselves.
Guests will demand to have all the information about the hotel’s facilities, services, restaurants, room service, promotions, and much more in a digital way. No more leaving printed papers in the room. Our Virtual Concierge can be packed full of digital hotel information that can be accessed anytime, anywhere by the guest – even before they arrive.
Self-check-In and check-out
Nobody wants to have to wait in line to be checked in – especially now. So having an online checkin service will save time and allow the guest to start enjoying the hotel services as soon as they arrive. Guest can perform functions such as Manage the guest information, upload Identification documents, manage registration card information, verify Terms & Conditions, and more. And when it’s time to check-out, the Virtual Concierge will guide guests through the process. Access your hotel bill, and even make the payment securely with a credit card using the hotel payment portal.
Guests who want to avoid queues or prefer to limit the interaction with other guests can order breakfast, lunch or dinner conveniently from the Virtual Concierge and have it delivered to their room.
With a digital room-service menu, the hotel can also create new items quickly and even make a last-minute promotion!.
We understand that every hotel is different, and the services they provide are sometimes unique. That’s why we have made the Virtual Concierge total customizable so that it can be tailored to the individual needs of each hotel.
The best way to find out about all the additional features and benefits is to request a demonstration and see them for yourself.