Nowadays all customers demand personalized experiences. In the hospitality industry when we talk about this, we are talking about creating a whole travel experience. As far as we know the hospitality industry has always given the same service and the same experience for every customer. However, this must change and technology solutions like Virtual Concierge are the perfect partners for this.
Thanks to all its features, Virtual Concierge can help you to predict your customer needs and even offer them what they need when and where they need them.
The Virtual Concierge can be implemented quickly and provides a new layer of interaction between the hotel and its guests while bringing key features that guests will demand in this new post-COVID-19 ere like automatized room service, online reservations. cleaning requests, etc.
1. In-room Service
Guests who want to avoid queues or prefer to limit the interaction with other guests can order breakfast conveniently from the Virtual Concierge and have it delivered to their room at the time of their choosing.
We have combined the power of the cloud with the usability of a chatbot that even integrates with Alexa or Google Assistant (we are the first Microsoft partner worldwide to do this) and tailored it specifically to the hotel industry. The Virtual Concierge offers the guest a unique, personalized experience that they will remember and want to repeat.
For more information or to arrange a demo – contact hello@virtualconcierge.ai