The aftermath of the global COVID-19 pandemic crisis will continue to reshape the way that hotels perform many of their daily tasks. Guests will demand faster cleaning processes and many other things, which is why all hotels will need to improve their communications and daily performance of tasks.

Technology solutions like our Virtual Concierge can become the perfect partner to improve any hotel’s staff performance and guest experience strategies.

The Virtual Concierge can be implemented quickly and provides a new layer of interaction between the hotel and its guests while bringing key features that guests will demand in this new post-COVID-19 ere like automatized room service, online reservations. cleaning requests, tec.

The Virtual Concierge takes care of the respective tasks and information enquires, while sending service requests directly to the right team.

This ensures a responsive service at all times that enables your staff to work smarter and focus on the guest interactions that matter most.
The Virtual Concierge ensures that requests are always prioritized effectively, and bottlenecks eliminated.

 

 

 

1. Making Reservations

Make reservations quickly and easily using the Virtual Concierge for the restaurants, SPA, activities, etc.

Guests can find all the information about the hotel’s facilities, services, restaurants, room service, promotions, and much more. It can also answer questions using natural language such as “can I order drinks to the room”.

 

2. In-room Service

Guests who want to avoid queues or prefer to limit the interaction with other guests can order breakfast conveniently from the Virtual Concierge and have it delivered to their room at the time of their choosing.

We have combined the power of the cloud with the usability of a chatbot that even integrates with Alexa or Google Assistant (we are the first Microsoft partner worldwide to do this) and tailored it specifically to the hotel industry. The Virtual Concierge offers the guest a unique, personalized experience that they will remember and want to repeat.

 

3. Housekeeping

Once your checked in, you will have access to all the housekeeping functionality. Find out the status of your room, when it was last cleaned and even schedule a room clean yourself.

And if you have forgotten your toothbrush or another essential item, you can order it though the Virtual Concierge. There is even a pillow menu where the guest can see and choose their favourite pillow.

 

 

For more information or to arrange a demo – contact  hello@virtualconcierge.ai