Microsoft is continually implementing new solutions and approaches to further innovate its services to customers. One of its most recent announcements was it’s leap forward into Mixed Reality in Dynamics 365 to look for ways to solve business solutions. Let’s have a look at some of the exciting opportunities we have to bring our Microsoft dynamics 365 together with Mixed reality, how will you make the most of them?

These two services offer out-of-the-box value for Microsoft HoloLens customers:


Microsoft Dynamics 365 has the ability to develop and design space plans on the HoloLens or Windows Mixed reality immersive headset. 3D models can be imported, created, modified and collaborated on virtually.

What do I need?

  • A Layout subscription
  • HoloLens or a Windows Mixed reality immersive headset device
  • Windows mixed reality-ready PC running the Windows 10 April 2018 update
  • Connection to the internet, of course 😉

    How can I install the apps?

This completely depends on how your administrator chooses to distribute the apps. There are two ways you can create a Layout:

  1. Use Layout on your HoloLens to scan a space
  2. Use Microsoft Visio to develop a floor plan and then export it to Mixed Reality

How can I create a layout with HoloLens? 

1. Open the layout app

2. Select new layout and follow the instructions provided for scanning your space

3. Connect the HoloLens device to your computer using the corresponding USB

4. Open the import tool

5. Select the HoloLens name

6. Select the Layout you want to send to your computer and select send.

How can I convert 3D models to use on HoloLens or Windows Mixed Reality headsets? 

For this you will need to convert the 3D models to the correct file format using the import tool, and then move them to the desired device. There exist three options for this:

1. Optimizing with the Microsoft Cloud Service. Thanks to the simplicity of this method, the Microsoft Cloud transcodes the selected models and allows you the power of choosing the specific type of device you want, as well as the number of models you want to view simultaneously.

2. Convert without optimizing. Already optimized a model before with an external tool and want to maintain its properties when you convert it for use in the device? Then this option is for you.

3. Convert using your computer. Last but not least, this option is for those that want to deliver self-authored assets without any optimization.

Remote assist

This technology is transforming first line workers as they generate value on companies bottom line, it represents employees who initiate first contact with clients and those first on the scene to solve a problem. Thanks to Dynamics 365 remote assist we can enable these employees to train and solve issues in real time thanks to hands-free video calling and file-sharing which reduces the need for travelling expenses and operational costs. Collaborate with the highest security measures and enable your technicians to communicate with remote experts on their mobile or other devices, anywhere in the world. The many benefits of this app is that it is completely immersive with a holographic view, so it will be the only app you see while you’re using it.

What do I need?

  •  A remote assist subscription
  • A HoloLens running the Windows 10 April 2018 update
  • Contact using the most recent version of Microsoft Teams on a PC running Windows 10 to make a video call
  • A connection to Dynamics 365 for Field Service from within Remote Assist.
  • How can I install this service?
  • Go to Start > Microsoft Store Microsoft Store on your HoloLens device, and then search for Remote Assist.
  • Go to Start > All apps on your HoloLens device. Select Remote Assist and select it again to launch the app.

Having trouble with another HoloLens app?

Don’t fret, remote assist can help you connect with an expert and get you the help you need. Just follow these steps:

1. Open an app on your HoloLens device

2. Use the bloom gesture (hold out your hand with your palm up and your fingertips together. Then open your hand) to leave 3D view but don’t close the app launcher

3. Start remote assist and connect with your contact

4. Once connected, you can use the bloom gesture again to leave remote assist

5. Select the live cube of the app you need assistance with and once the app is open your contact will be able to see it

Recently, it was announced that Microsoft were going to extend their Dynamics 365 mixed reality suite to mobile devices, so businesses can leverage the MR tech on the devices they already have. It looks like there are many exciting things to come, so watch this space!

Want to know more about Mixed reality? We´ll be in Dublin on the 26th of March, sign up here to join our event & learn from our experts 🙂